E-commerce Return Policy
Every order is carefully assembled, packaged, and weighed before shipping. Given the nature of our products, we accept returns only for items that arrive defective. This policy outlines your 30-day return window, our free return shipping, and our simple mail-in return process.
Return Window
You must report a defect and initiate your return within 30 days of delivery.
Return Method & Costs
Returns are accepted by mail only. Once your return is authorized, we'll email you a prepaid shipping label—you'll never pay return shipping or restocking fees.
What Qualifies for a Return
- Items that arrive damaged or defective.
What Doesn't Qualify
- All other reasons, including preference changes, ordering mistakes, or no-longer-needed items.
- Requests submitted more than 30 days after delivery.
- Items returned without prior authorization (RMA).
How to Start a Return
- Contact us within 30 days of delivery with your order number and a brief description of the defect. Photos help us process your claim quickly.
- Once confirmed, we'll issue a Return Merchandise Authorization (RMA) and email you a prepaid mail-in label with packing instructions.
- Drop off your package with the carrier listed on the label.
Refunds
Once we receive and confirm the defective item(s), we'll issue a full refund to your original payment method, including any original outbound shipping charges.
Please allow 5–10 business days after we receive your return for the refund to appear, depending on your bank or card issuer.
Non-Ecommerce Orders
If your purchase wasn't made through our online store, please contact your sales representative to discuss a return for a defective item.