E-commerce Return Policy
We carefully assemble, package, and weigh every order before it ships. Because of the nature of our products, we can only accept returns on ecommerce purchases when there has been an error with the items we shipped. The details below add a 30‑day return window, free return shipping, and a by‑mail return method.
Return window
- You must report the issue and initiate the return within 30 days of delivery.
Return method and costs
- Returns are by mail only. We’ll provide a prepaid return shipping label—there are no return costs or restocking fees to you.
What qualifies for a return
- We shipped the wrong item, quantity, or specification.
- Items arrived damaged or defective.
- An error is confirmed to be our mistake.
What doesn’t qualify
- All other reasons (including preference changes) are not eligible for return.
- Requests made more than 30 days after delivery.
- Items returned without prior authorization.
How to start a return (if we made an error)
- Contact us within 30 days of delivery with your order number and a brief description (photos help for damaged/defective items).
- If the error is confirmed, we’ll issue a return authorization (RMA) and email you a prepaid mail‑in label with packing instructions.
- Drop the package with the carrier indicated on the label.
Refunds
- Once the items are received and the issue is confirmed, we’ll issue a full refund to your original form of payment. If we made an error, any original outbound shipping charges will also be refunded.
- Please allow 5–10 business days after we receive the return for your refund to appear, depending on your bank or card issuer.
Non‑ecommerce orders
- If your purchase was not made through our online store, please contact your sales representative to discuss a return when there has been an error.
Please review this policy before placing your order. If you have any questions, we’re here to help.